Shipping & Returns
All products are shipped in food grade material, and great care is taken in packing all orders. Live kefir grains are double bagged in food grade bags with some milk, which keeps them fresh, moist and healthy.
All UK order enjoy free 1st class shipping. The service we use is Royal Mail first class, and all orders should arrive within 1-2 days. With this in mind, orders are only dispatched Monday – Thursday to avoid delays over the weekend and ensure you get a fresh product. Any orders made after Thursday morning will be dispatched on the following Monday.
All European order incur a flat rate shipping charge of £3.99. We ship these orders via Royal mail International, and should arrive in 3-5 days. With this in mind, International orders are only shipped Monday and Tuesday to ensure you get a fresh product.
Rest of the world
Due to the nature of our products, we cannot ship outside of Europe. Sorry!
Due to the very nature of kefir grains we are unable to accept returns. However, if you there are any problems, please do contact us and we will be more than happy to help you and resolve any issues. If you are finding it difficult to culture the grains properly, please take pictures of what you are producing so we can better assist you.